Cricket Casino Privacy Policy — Your Data, Protected

1 Introduction

Cricket Casino ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how Cricket Casino collects, uses, stores, and shares personal information when you register an account, make a deposit, play games, or interact with our support team.

This policy applies to all players accessing Cricket Casino via web browser, the Cricket Casino mobile app, or any other supported interface. It covers all personal data collected from players based in Bangladesh and elsewhere.

Cricket Casino takes its data protection responsibilities seriously. We only collect what we need, we store it securely, and we never use it in ways that are not described in this policy. If you have concerns about how your data is handled, please contact us at [email protected].

2 Data We Collect

Cricket Casino collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party verification services. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Use Your Data

Cricket Casino uses your personal data for specific, legitimate purposes only. We do not use your data in ways that go beyond what is described here. The main purposes for which we process your data are:

• To create and manage your Cricket Casino account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To provide customer support and respond to your queries and complaints.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To personalise your experience on the Cricket Casino platform, including game recommendations.
• To monitor gameplay for signs of problem gambling and apply responsible gaming measures where necessary.
• To improve the Cricket Casino platform through analysis of aggregated, anonymised usage data.
• To send you promotional communications about Cricket Casino offers, where you have opted in to receive them.

4 Legal Basis for Processing

Cricket Casino processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract Performance: Processing your data is necessary to fulfil our obligations to you as a registered player — including account management, payment processing, and game access.
• Legal Obligation: We are required by law to collect and retain certain data for anti-money laundering compliance, identity verification, and fraud prevention purposes.
• Legitimate Interests: We process some data based on our legitimate business interests, such as improving platform security, preventing abuse, and analysing platform performance — provided these interests do not override your rights.
• Consent: Where we rely on your consent — for example, for marketing communications or optional cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing

Cricket Casino does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: We use third-party KYC (Know Your Customer) services to verify your identity. These providers receive only the data required to complete verification.
• Fraud Prevention Services: We may share data with fraud detection and anti-money laundering service providers to protect the platform and its players.
• Legal Authorities: We will disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where we believe disclosure is necessary to protect the rights and safety of Cricket Casino or its players.
• Business Transfers: In the event of a merger, acquisition, or sale of Cricket Casino, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom Cricket Casino shares data are required to handle it securely and in accordance with applicable data protection standards. We do not permit our service providers to use your data for their own purposes beyond the specific service they provide to us.

6 Data Retention

Cricket Casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements.

• Account data is retained for the duration of your active account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Communication records, including support chat logs and emails, are retained for two years.
• Technical and usage data collected via cookies and analytics is retained for up to 13 months.

When your data is no longer required, Cricket Casino will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.

7 Data Security

Cricket Casino takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and Cricket Casino is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data, including payment information and identity documents, is stored using AES-256 encryption.
• Access to personal data within Cricket Casino is restricted to authorised personnel only, on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity, intrusion attempts, and data breaches.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities.

While Cricket Casino takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect your account has been compromised.

8 Cookies & Tracking Technologies

Cricket Casino uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. Here is a summary of the types of cookies we use:

• Essential Cookies: These are required for the platform to function. They enable core features like account login, session management, and security. You cannot opt out of essential cookies without affecting platform functionality.
• Functional Cookies: These remember your preferences, such as language settings and display options, to personalise your experience on Cricket Casino.
• Analytics Cookies: We use anonymised analytics data to understand how players use Cricket Casino, which games are most popular, and where we can improve the platform. This data does not identify individual players.
• Marketing Cookies: Where you have consented, we may use cookies to deliver relevant promotional content about Cricket Casino offers. You can withdraw this consent at any time.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Cricket Casino platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

9 Your Rights

As a Cricket Casino player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

• Right of Access: You can request a copy of the personal data Cricket Casino holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can request that Cricket Casino delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You can ask us to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to the processing of your data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

Cricket Casino is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage access.

If Cricket Casino becomes aware that a player under the age of 18 has registered an account, that account will be closed immediately, all balances will be returned where possible, and all associated personal data will be deleted from our systems in accordance with our data retention policy.

If you believe a minor has registered on Cricket Casino, please contact us immediately at [email protected] so we can take appropriate action.

11 Changes to This Privacy Policy

Cricket Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of Cricket Casino after any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how Cricket Casino protects your privacy. If you disagree with any changes, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Cricket Casino handles your personal data, please get in touch with our team. We are available around the clock and will do our best to respond promptly.

• Live Chat: Available directly on the Cricket Casino platform — average response time under two minutes.
• Email: [email protected]

For questions about your account terms, please visit our Terms and Conditions page. For information on responsible gaming tools, visit our Responsible Gaming page.